Shipping Policy
Domestic shipping is provided by FEDEX Express + Canada Post
International shipping is provided by DHL Express
These are both express services, (a tracking number will be provided in your shipping confirmation email for you to track your purchase)
Please note: we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
| Locations | Shipping Rates | Free Shipping |
| Canada (General) | $17+ CAD | $75 CAD or More |
| Canada (Territories) | $17+ CAD | $75 CAD or More |
| US (General) | $17 USD | $75 USD or More |
Note: Shipping rates in Canada fluctuate based on day and order.
Delivery Confirmation
You will receive an email confirmation with a tracking number when Sugarlash Society has shipped your order. Once delivery confirmation becomes available, Sugarlash Society is no longer liable for any lost, stolen, or misplaced packages. It is the purchaser's responsibility to provide an accurate address and contact information.
Please contact the delivery company directly for any questions regarding shipping:
FEDEX contact: 1-800-463-3339
DHL contact: 1-855-345-7447
If you order products that we do not have in stock, our warehouse team will notify you and refund you for that product immediately.
Damaged / Missing Merchandise
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Sugarlash Society reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from customer service.